Terms of Service

1. Acceptance of Terms

By utilizing the pet waste removal services provided by Scoopy’s, the Client agrees to be bound by these Terms of Service. If you do not agree to these terms, you should not use the Services.

2. Description of Services

Scoopy’s agrees to provide pet waste removal and disposal services at the property address specified by the Client (the “Service Location”) on a scheduled basis (e.g., weekly, bi-weekly, one-time) as agreed upon in the Client’s service plan.

  • Service Scope: The Service includes the searching for, scooping up, and proper disposal of solid pet waste (feces) from the agreed-upon areas of the Service Location (typically residential yards).
  • Exclusions: We do not handle or dispose of non-fecal waste, including but not limited to, sticks, rocks, trash, large organic debris, or pet vomit. We do not clean, or disinfect surfaces unless this is an agreed-upon, separate, and explicitly paid-for service.

3. Client Responsibilities

For the provision of Services to be effective, the Client must ensure the following:

  • Access: The Company must have clear, unobstructed access to the Service Location during the scheduled service window. This includes unlocking gates, providing necessary codes, and ensuring pets are secured.
  • Securing Pets: All pets must be secured indoors or in a safe area away from the Service Location and our personnel during the scheduled service time. For the safety of our team, we will not enter a yard with an unsecured or aggressive pet. Failure to secure pets will result in a missed service, and the Client will still be charged for the service call.
  • Yard Condition: The Client must keep the service area reasonably maintained. Excessively long grass, heavy leaf cover, standing water, or construction debris may prevent our team from efficiently locating and removing all waste. While we make every effort to find all waste, we are not responsible for waste we cannot see due to poor yard conditions.

4. Service Cancellation and Rescheduling

  • Client Cancellation: The Client must provide [e.g., 24 hours] notice to cancel a scheduled service. Cancellations made with less than the required notice may result in the Client being charged the full service fee.
  • Company Rescheduling/Cancellation: We reserve the right to reschedule or cancel service due to severe weather (e.g., heavy snow/ice, flooding), national holidays, or unforeseen circumstances. In such cases, the service will be rescheduled, and the Client will be notified. No credits are typically given for weather-related rescheduling, as the accumulation of waste will be addressed on the next service day.
  • Lockouts/Access Issues: If the Company arrives for a scheduled service and is unable to access the yard i.e. locked gate, unsecured pet, or vehicles blocking access, this will be considered a Lockout. The Client will be charged the full service fee, and the accumulated waste will be removed on the next scheduled service day, as the accumulation of waste will be addressed on the next service day.

5. Billing and Payment

  • Fees: Service fees are based on the Client’s selected service plan and are subject to change with 30 days written notice.
  • Payment Terms: Payment is due prior to service, on the day of service, or monthly on the first day the service was rendered. We accept credit card, ACH, checks, cash.
  • Initial Cleanup Fee/Spring cleanup fee: For new weekly or bi-weekly Clients whose yards have not been cleaned in a significant amount of time, an additional one-time “Initial Cleanup Fee” may apply to cover the extra time and disposal required.

6. Damages and Liability

  • Property Damage: The Company is careful to avoid damage to the Client’s property. The Client must report any alleged damage caused by our personnel to the Company within 24 hours of the service being performed. The Company is only responsible for direct damages clearly caused by the negligence of our personnel.
  • Gates and Latches: The Client understands and agrees that while the Company takes reasonable care to close and secure all gates, we cannot guarantee the security of any gate or latch. The Client accepts all responsibility and liability for any injury or loss that may result from a pet escaping due to a gate that was not properly secured.
  • Indemnification: The Client agrees to indemnify and hold harmless the Company, its owners, and its employees from any and all claims, losses, or liability arising from the Services, including but not limited to, injury to Client’s pets or property, except in cases of gross negligence or willful misconduct by the Company.

7. Termination of Service

  • Termination by Client: The Client may terminate this Agreement at any time by providing written notice 7 days in advance of the next scheduled billing cycle.
  • Termination by Company: The Company reserves the right to terminate this Agreement immediately for any reason, including but not limited to, non-payment, aggressive or unsafe conditions (pets or otherwise), or repeated lockouts.